[brackets]) filled in, before Backstop takes its first payment.Backstop is insurance against a rare event, so we do not ask you to gamble on whether an incident happens during a trial. Instead, your first paid month on each plan is backed by a 30-day money-back guarantee. If you are not satisfied for any reason within 30 days of your first charge on a plan, contact us and we will refund that charge in full.
Email billing@[DOMAIN] from the account email within 30 days of the first charge, or use the Billing page to manage your subscription. Refunds are issued to the original payment method through Stripe and typically appear within 5–10 business days.
The free tier is permanent and requires no payment. You can evaluate Backstop's core value — journaling, preview, and undo within the free retention window — before paying anything.
Subscriptions renew automatically until cancelled. You may cancel anytime from the Billing page; cancellation stops future charges and takes effect at the end of the current billing period. Except where required by law or covered by the 30-day guarantee above, charges after the first month are non-refundable. We do not prorate partial periods unless required by law. [Confirm proration and statutory rights with counsel.]
If you subscribe through the Shopify App Store, billing and any refunds are handled under Shopify's billing terms and your merchant agreement with Shopify, in addition to the guarantee above where applicable.
billing@[DOMAIN] · [LEGAL ENTITY NAME], [ADDRESS]